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Customer Service

Contact information

Question? Comment?

You can contact us by phone at 514 344-4338, or toll free 866 576-5574. By email at info@lunchaporter.com or through our chat live when available, or leave us a message.

We have a boutique located in Old Montreal. Our address is:

355 rue Saint-Paul West, corner of Saint-Pierre, Square-Victoria metro. The store is just next to Olive & Gourmando, facing Espace Pépin.

Returns

Please see our Easy Returns Policy.

Warranty

We always try to ensure that the products we sell are built to last and every product is held to the highest standards for quality and food safety.

All products purchased at our store or through our website have 1 year warranty from date of purchase against any manufacturer's defects.

Normal wear and tear is not covered under warranty or any problem that is caused by abuse or negligence.

If you have a warranty claim, please contact support@lunchaporter.com with the following information:

  • Proof of purchase (If the item was ordered via our website please provide your order number)
  • Description of defect and details on when it was first noted
  • A photograph or video of item which illustrates the issue

The 1 year warranty is limited to the repair or replacement of the product or component. Please note that shipping fees are not included in the replacement.

Damage caused as a result of the following conditions is not classed as a manufacturing defect, and will not be covered by our warranty:

  • Damage caused by abuse or negligence
  • Standard wear and tear or colour fading
  • Staining caused by strongly coloured food/spices
  • Melting or warping caused by overheating
  • Products that have not been used or maintained in accordance with the Care Instructions
  • Product purchased via another seller


We do not accept liability for any items returned to us without prior authorization so please do not return products to us without contacting us first.


Need a replacement part for your bento box? We might have it!

If a part of your bento box breaks of gets lost don't throw it  away! We have spare parts on hand for many of our products.

Just contact us at support@lunchaporter.com and let us know what you are missing. If we have it, we'll gladly offer you the replacement part at no charge. You can pick it up in-store or we can ship it to you*.

Let's re-use the good things in life!

*Shipping fees apply.

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If you have any further questions, please contact us, or see our FAQ section.

Thank you!


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